Privacy Policy for Ghana Ports & Harbor Mobile Application

Introduction

This Privacy Policy explains how the Ghana Ports & Harbor Authority ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our mobile application (the "App"). By downloading, installing, or using the App, you agree to the terms of this Privacy Policy.

Information We Collect

Information You Provide

Account Information: Name, email address, phone number, and user credentials when you register
Profile Information: Job title, company affiliation, and profile photo (optional)
Transaction Information: Shipping details, cargo information, vessel schedules, and payment information
Communication Information: Messages, feedback, and support requests submitted through the App

Information Collected Automatically

Device Information: Device model, operating system, unique device identifiers, IP address, and mobile network information
Usage Information: App features accessed, time spent on the App, navigation patterns, and interaction with App features
Location Information: With your permission, we collect precise GPS location to provide location-based services
Log Information: App errors, crash reports, performance data, and system activity

How We Use Your Information

We use your information to:

Provide and improve the App's functionality
Process and manage port and harbor transactions
Send notifications about vessel arrivals, departures, and cargo status
Authenticate your identity and secure your account
Respond to your inquiries and provide customer support
Analyze usage patterns to enhance user experience
Comply with legal obligations and port authority regulations

Information Sharing

We may share your information with:

Service Providers: Third parties that help us operate the App, process payments, and analyze data
Government Authorities: When required by law, court order, or governmental regulations
Business Partners: Shipping companies, logistics providers, and other partners with whom we collaborate to provide services
Other Users: Limited information may be visible to other authorized App users as necessary for operational purposes

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or alteration. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have rights to:

Access, correct, or delete your personal information
Restrict or object to certain processing activities
Receive a copy of your information in a structured format
Withdraw consent where processing is based on consent

To exercise these rights, contact us using the information provided below.

Data Retention

We retain your information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Children's Privacy

The App is not intended for children under 18. We do not knowingly collect information from children. If we discover we have collected information from a child, we will delete it promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We implement appropriate safeguards when transferring data internationally.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. The updated version will be indicated by a revised date. We encourage you to review this Privacy Policy regularly.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Ghana Ports & Harbours Authority
P. O. Box 150.Tema.Ghana.
Tel: +233 (0) 303 219120.
Fax +233 (0) 303 202812
Email: Email: headquarters@ghanaports.gov.gh

App Store Specific Information

iOS App Store (Apple)

This App complies with Apple's App Store Review Guidelines, including privacy requirements. We collect only the minimum data necessary to provide functionality and maintain the quality of service.

Google Play Store (Android)

This App adheres to Google Play's Developer Program Policies, including privacy and data handling requirements. We have implemented appropriate security measures to protect user data as required by Google Play.